How we handle your information.

Who we are

MaruCare (MaruCare Lifetech) provides home sample collection, nursing care and elder care in Chembur and Greater Mumbai. This policy applies to our website and mobile app at marucareindia.com. You can reach us at support@marucareindia.com or +91 86527 57415.

Information we collect

When you book a test, we collect the patient's name, age, gender, mobile number, email address and collection address, the tests or packages you chose, and your preferred date and time slot. When you send an enquiry, we collect your name, phone number and message. Test names can reveal health information, so we treat booking details as sensitive.

Your booking basket is saved only in your own browser or app so it is still there when you return. We do not use advertising cookies, and the website does not include analytics or tracking tools.

Your account

You can create an account to save your details and track your orders. We collect your email address, and the details you add to your profile: your name, age, gender, mobile number and address. You can also add family members (name, age, gender and relationship). We give each person a Patient ID. By adding a family member you confirm that you are allowed to share their details with us. We use your email address to send you a login code, and we show your orders and the status of your reports in your account. You can edit your details, remove family members, or delete your account at any time. Deleting your account removes your profile and family members. Booking records are kept as service records.

How we use it

We use your information to arrange and confirm your appointment, to contact you by phone or email about it, to send you a confirmation email, to send the sample to the testing lab and your report back to you, and to answer your questions. We do not sell your information.

Who we share it with

We share only what is needed to deliver the service with our staff (phlebotomists and nurses) and our partner laboratories. Your booking details are stored on our website server, and confirmation emails are sent through our email provider. If you choose to send a booking or enquiry through WhatsApp, that message is handled by WhatsApp under its own privacy policy. The website loads fonts from Google Fonts, so Google can see your IP address when a page loads.

How long we keep it

We keep booking records for as long as needed to provide the service, answer follow-up questions and meet legal and accounting obligations, and then delete or anonymise them.

Your choices

You can edit or delete your profile and family members yourself in My Account. You can also ask us to show, correct or delete the information we hold about you by contacting us using the details above. Please include the booking reference or the phone number you used. You can clear your saved basket at any time by clearing your browser or app data.

Security

Booking details are kept in a protected area of our server and are accessible only to authorised staff through a password-protected admin area. No method of storing or sending information is completely secure, but we work to protect your information.

Children

Tests for children should be booked by a parent or guardian, who is responsible for the details entered.

Medical information

Information on this website and app is general and does not replace advice from a doctor. Please have your test reports interpreted by a qualified doctor.

Changes to this policy

If we change this policy, we will update the date at the top of this page.